Terms of use

Return & Refund Policy

Last Updated: [Insert Date]

We want you to be completely satisfied with your purchase from [Your Store Name]. If you're not happy with your order, we're here to help.

1. Returns

You have [30] days from the receipt date to return eligible items.
To be eligible for return, items must be:
• Unused and in original condition
• In original packaging with tags attached
• Accompanied by proof of purchase

2. Non-Returnable Items
Certain products cannot be returned:

Personalized/custom-made items
Digital products
Intimate/sanitary goods
Perishable goods

3. Return Process

Contact our support team at [email] to initiate a return
Include your order number and product details
We'll provide return instructions and a return authorization number
Ship items to our return center at [address]

4. Refunds

Upon receipt and inspection, we'll notify you of approval
Refunds will be processed within [7] business days
Original shipping fees are non-refundable unless due to our error
Refunds will be issued to the original payment method

5. Exchanges
We currently offer refunds only. To exchange an item, please place a new order.

6. Damaged/Defective Items
Contact us immediately (within [7] days of delivery) for damaged/wrong items. Photos may be required. We'll cover return shipping costs for defective products.

7. Return Shipping
Customers are responsible for return shipping costs unless the return results from our error. We recommend using a trackable shipping service.

8. International Returns
Additional shipping fees and import taxes are the customer's responsibility.

9. Store Credit
At your request, we may issue store credit instead of a refund.

For any questions, contact us at:
Email: [your email]
Phone: [your phone]
Address: [your physical address if applicable]

This policy balances customer protection with business interests. You may want to adjust:

Timeframes (30/60 days)
Specific non-returnable items
Whether you offer exchanges
Restocking fees (if any)